CASINO FLOOR SUPERVISOR TRAINING INTRODUCTION TO CASINO MANAGEMENT Traditionally, the casino industry is probably the only multi-million dollar business that gives so little formalized casino training to its team members. This is not because the casinos are callous to the merits of casino training, but more because of a lack of personnel and the cost involved in setting up and administering a worthwhile program. The end result is that casino dealers are promoted  from within the ranks and thrust into supervisory roles with little or no idea of their duties or responsibilities. Legalized casino gambling got its first casino floor supervisors from people around the country who had some kind of gaming experience. Most of these workers understood that the main function of their job was to protect the house’s money. Currently, however, there is a realization finally taking place among the casinos owners that more can be done to improve their profits margins, and millions of dollars are spent on facilities, marketing programs. Little is spent on improving personnel performance through the basic expedience of comprehensive casino management training programs.         The days of leaning on the pit stand and watching girls go by are numbered. The salaries paid to casino floor supervisors are quite high in relation to qualifications and salaries paid in other industries. Corporate management is beginning to insist upon more and more from middle management. Those supervisors who take the initiative to become a more effective casino floor supervisor will ultimately survive an increasingly competitive job market. Those who are lazy, too unwilling or too complacent to change will find the casino industry racing past them. One change you can count on after a promotion is in your relationships. Suddenly, as in a game of musical chairs, your position relative to everyone else changes. People are looking at you from a different angle, expecting more of you, perhaps testing you, hoping, to see you fail. As with any change, a step up takes some time and some work before you can catch your balance and feel accustomed to your new position. How to get through the transition period? The sooner you begin to look and act the part of your new position, the sooner others will respond to you as someone who belongs in that role. The quicker you discard the old role, the sooner they will too. We all tend to do a better job when you feel good about ourselves. Think of how your supervisor affects your attitude and motivation to do your work well. What does your supervisor do that makes you wan to do a good job? What leaves you frustrated and discouraged? Then apply those same attitudes towards your new team members.     National Casino School 8400 Center Dr. La Mesa, CA 91942 Phone (619) 461-2800 Fax (619) 461--2881 Copyright ©2005 National Casino School