CASINO FLOOR SUPERVISOR
TRAINING
OPERATING DUTIES
FILLS
- Learn to gauge accurately when you need a fill. Check the layout are there many cheques that can be won back? If uncertain as to the correct amount to request, check the pit boss prior to requesting a fill.
- You will order the fill in the computer
- When a fill arrives in the pit, it is accompanied by a fill slip. Check the information on the fill slip for accuracy; game, date, amount ,signatures, license number. Place the fill on the table. Have the
dealer run down and prove the stacks. Check that the cheques and both duplicates coincide. Have the dealer sign the duplicate fill slip, drop the slip. The original slip is returned to the cashier’s cage.
REQUEST FOR CREDIT (cheque return)
- Have the dealer organize the request amount to be removed from the table. Have them prove the credit for both you and security. Check all dates, times, etc. Ensure that there is three signatures: Supervisor,
dealer, security, all accompanied by the license number.
- The original and the amount to be credited are taken by security. The duplicate remains on the table until the credit slip is returned.
- When the credit slip is returned, check the paperwork, signatures and license numbers. Then have the dealer sign and drop the slip. The original is returned to the cage.
COUNTER CHECKS (markers)
1. Have pen and request from ready.
2. Obtain all necessary information from the guest on marker request form:
- Full name and middle initial
- Signature
- Date of birth
- Amount requested
- Game number
3. Upon credit clearance, issue a counter check and sign it and the guest. Then place the issuance copy on the table in front of the dealer.
4. Have the dealer issue the money to the guest. Place the lammer on the table. Remove when issuance copy is dropped.
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