Casino Job Knowledge
- Broaden knowledge of all casino games & procedures
Function
- Supervise the dealing of all casino games
Basic Strategy
- 6-deck play, Blackjack
- Double deck play, Blackjack
Reading the Cards
- Pips
- Know Combinations
- Ranking of poker hands
Identify Cheque Values
- Calculate the bets from a distance
- Know payoffs
Recognize stack’s of twenty in the rack
- Monitor Bankroll
- Reading the Rack
- Understanding stacks of 20
- What the Casino Dealer needs to do
Accountancy Duties
- Open a table
- Shift Casino Floor Supervisor will Notify you
- Notify Surveillance
- Dealer needs to do
- Verify the rack
- Proper way to open the deck
Close a table
- Shift Casino Floor Supervisor will notify you
- Notify Surveillance
- Dealer needs to do
- Verify the rack
- Closer Slip
- What needs to be done with table equipment
Facilitate Shift Change/ Begin Shift
- The Count
- Graveyard – am to am
- Day – am to pm
- Swing Shift – pm to am
Starting Your Shift
- Report to Shift Manager
- Checking your game
- Get all information on all games in your area from outgoing Floor-supervisor.
- Table Limits
- Operating Duties
- When a fill is needed
- What to order- fill the game up
- Check for halves and dollars
- What to check when it arrives
- What the Dealer needs to do
- When a Credit is needed
- Change the Table Limit
- Too many cheques in the rack
- What to remove
- What to order
- Lammers
- Checks most important get the check signed
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Game Protection
- Blackjack
- Pai Gow
- Mini Baccarat
- Caribbean Stud
- Let it Ride
- Three Card Poker
- Making sure procedures are followed
- Be aware of game play
- Knowing what’s at the table at all times
Provide Guest Services
- Building Rapport
- Meeting new Guest
- Get to know the new and or good player
- Knowing when to use the Players Name
- Know what complimentary services are available and how to procure them
- Players Club
- Team member
- Get to know all your subordinates
Following the game
- Track Players’ Bets
- Understanding their betting
- What they buy in for
- $3,000 MTL
- $10,000.01 CTR
- What they walk with
- Win, Lose
- Count System
When things go wrong
- Handling Problem Situations
- Player problems
- Dealer problems
- Off the table issues
- Handling mistakes
Game Pace
- Dealer
- Speed itself is not the complete solutions
- Player
- Holding up the game
- Indicators of Cheaters
- Inside
- Outside
Common Errors
- By the Dealer
- By the Player
Working with Surveillance
- When to call
- Who will call
- Suspicious Activity Report
Paperwork
- Completing Forms for a Win.
- MTL’s at $3,000
- CTR’s $10,000.01
- W2G over $5,000
- 1099
- Forms of I.D.
- Drivers License
- Passport
Payoffs
- Jackpot Payoffs
- Aggregate Payoffs
- Let it Ride- no single hand over $75,000
- How to process
- Proper I.D.
- SS# on file |
