CASINO TRAINING - FLOOR
SUPERVISOR
RATING PLAYERS
Most large casinos have incorporated marketing strategies which depend heavily upon attracting “premium” players through specials promotional programs.
The success of
promotions is largely dependent upon the information gathered by the casino staff so that an accurate appraisal can be made to determine the cast efficiency of bring these player’s into the casino.
The supervisor’s ability to carefully
observe and to rate the player’s action is of the utmost importance. Too often, these ratings are inconsistent, at best, and any marketing programs can be improved with accurate and therefore more meaningful ratings.
1. Watch the player’s action
2. If the play is large enough, try to identify the player. A name is very important.
3. Be as accurate as possible in determining the player’s win, loss, length of play, average bet size or spread, and playing pattern.
4. Communicate other pits when your ratable players move to other parts of the casino. Inform your boss as to the following;
- Name or description of player
- Players’ marker action in your pit
- Cheques to another pit
- Comps given
5. Be as honest as possible with your ratings. Do not substitute other players’ names if you fail to identify a player correctly. It is better to leave a name unknown rather than to give erroneous information.
6. Be discreet in your rating of players and allow them “room” to play. Don’t hover over them and note every little transaction. Players should be made to feel as comfortable as possible.
7. Give as mush pertinent information as possible. Examples:
- How easily can this player be beat?
- How good is this player?
- Does this player “sandbag” any of their marker money?
8. Develop a helping attitude with your fellow supervisors in order to accurately rate players as they move about the casino.
The importance of your cooperation cannot be overstressed in providing your marketing department with accurate input as to the quality of their VIP players. |
